Client Services Team
CSR Team Lead
Rikki L.
She/Her

My goal every day is for our clients to be heard, their fur babies to receive the best care we can offer, and for my fellow co-workers to feel supported by me! Once I realized how this role allowed me to advocate for a better quality of life for animals and their families, I knew veterinary medicine was my home.
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On July 31st, 2013, my life was changed when I met my Bleubelle. I had just lost my family Shepherd at 13 years old and I was terrified to have my own pup. Despite my fears, Bleubelle came home with me and she is the best thing in my life!
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In my spare time, I enjoy spending time with my family. My mother, Mama Shell (as everyone knows her), is my favorite person. I also love playing with makeup, camping and reading. If those activities can be combined, even better!
CSR
Chelsea H.
She/Her
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Chelsea is a veterinary receptionist with a background in animal care and a deep commitment to client/patient support.
Before joining Willow Tree, she worked in the adoption center at an animal shelter, where she developed a strong understanding of animal behavior and the importance of empathy—both for pets and their people.
Today, she strives to bring that same dedication to Willow Tree, ensuring every client and patient feels heard, supported, and welcomed.
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Outside the clinic, she enjoys spending time with her husband, winding down with a good TV show/movie, often snuggled up with her beloved "Supermutt" Bear, and her two sweet senior cats, Spice and Sugar. She's always up for attending community events, conventions, and trying local
food spots especially those that bring something new and exciting to experience.
